Customer Service
Seth Godin is riffing on customer service this morning & mentioned this from Joel, who runs Fog Creek Software. I became so engaged with what Joel is saying that I wanted to link to it here:...
View ArticleHow to Win Friends and Influence People
I was having dinner last night with a friend, who recently became Director of Operations for his company. We were discussing how he is navigating the waters, and he relayed a few of his techniques for...
View ArticleGlue Conference 2009
The inaugural Glue Conference was held this week & it was, as expected, fantastic. When I saw Eric last November at Defrag, he told me he was starting another conference. My one sentence response...
View ArticleGlue Conference Ticket Giveaway
Win a Ticket to Glue Conference 2011 Do you want to attend Glue Conference 2011 in Denver but either don’t have the budget or simply haven’t yet registered? Here’s your chance to win a pass to the...
View ArticleAWS + Developer Lockin
The recent claims of ‘developer lock-in’ to AWS from one of the newer PaaS companies got me thinking. Big dev ecosystems draw developers in w/ services + price points that are attractive – the more the...
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